Any information or imagery displayed on this website is to provide ‘guide’ information only. ORS UK will not be held responsible for any variations, as imagery is for illustration purposes. Please contact us for further information regarding specific products. We strive to keep this website as up to date as possible, however with used office furniture; there may be limited numbers available
ORS UK endeavour to the best of our ability to advise you, the customer, of any faults, missing or non working parts prior to agreeing the sale. However we cannot itemise all scratches or marks, and when purchasing used office furniture this will be ‘sold as seen’. ORS UK will, where possible ensure that the furniture reaches you in good condition, but we must remind our customers that the condition of used office furniture cannot be guaranteed, and this is reflected in our pricing. ORS UK shall have no liability for defects or failure of used office products. If for any reason you are unhappy with any item purchased, we would ask you to contact us immediately in order to resolve the matter.
You will be responsible for ensuring the accuracy of the terms of any order submitted by you, and for giving any necessary information relating to the Goods and delivery requirements within a sufficient time to enable ORS UK to perform the contract in accordance with the Terms. In addition, we suggest that you print out a copy of all order confirmations for your own records. Once your order has been submitted, we will email you confirming your order. This confirmation email will form our acceptance of your offer and will constitute the formation of a legally binding contract between us.
The price of the Goods will be ORS UK’s quoted price and is exclusive of Value Added Tax, and all costs in relation to delivery and installation. Prices shown will be for the basic item shown in that product range, these prices will not include optional extras unless stated. ORS UK reserves the right, by giving notice to you at any time before delivery, to increase the price of the Goods to reflect any increase in the cost to ORS UK which is due to any factor beyond our control. Any such increase in price shall be intimated to you by email and you shall have a period of five working days to confirm whether you wish to proceed with the order. Your failure to reply to our said intimation will be deemed to be acceptance of the price increase. Any increase in price due to a change in delivery dates, quantities or specification of the Goods which is requested by you, or any delay caused by any instructions of you or failure of you to give ORS UK adequate information or instructions may also result in an increase in price, which will not be subject to further agreement by you.
Non account customers are required to provide credit card details when placing an order as ORS UK is entitled to payment for the Goods before commencing delivery. If you fail to make payment for the Goods ORS UK will be entitled to cancel the contract or suspend delivery of the Goods to you until payment is made in full. Payment from account customers will be due within 30 days of the invoice date.
For each order placed, there is a charge for delivery and installation, please call for details and prices. Our installation charge will include the ‘making up’ of any flat packed items and installing them in the designated place. We ask our customers to ensure that any existing furniture is removed prior to installation. If we are asked to move any items not relating to the furniture we are installing, we cannot be held responsible for any damage or breakage, this includes computers, monitors etc.
This website is restricted to the delivery of Goods to the UK mainland only. For customers on the Isle of Man, Isle of Wight, Channel Islands and Western Isles, please contact us and we will be glad to advise you of our services to these areas. Delivery of Goods will be delivered to the place of delivery notified by you to ORS UK and the accompanying consignment note has been signed by an individual aged 18 or over on your behalf. It will be your responsibility to check that the number of boxes or items delivered matches the accompanying consignment note before signing.
We aim to deliver a very high standard of service and we will make every effort to deliver the Goods, as near to the specified delivery date as possible, however delays are sometimes inevitable due to unforeseen factors. Therefore, any dates quoted for delivery of the Goods are approximate only and ORS UK will not be liable for any delay in delivery of the Goods howsoever caused. Time for delivery shall not be of the essence of the contract. The Goods may be delivered by ORS UK in advance of the quoted delivery date. If ORS UK fails to deliver the Goods for any reason other than any cause beyond ORS UK’s reasonable control or your fault, and ORS UK is accordingly liable to you, ORS UK’s liability shall be limited to a refund of the Price of the Goods.
If you fail to take delivery of the Goods or fail to give ORS UK adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond your reasonable control or by reason of ORS UK’s fault) then, without prejudice to any other right or remedy available to ORS UK, ORS UK may: store the Goods until actual delivery and charge you for the reasonable costs (including insurance) of storage; or sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to you for the excess over the price under the contract or charge you for any shortfall below the price under the contract. Where re-delivery is required this will incur and additional delivery charge.
When you place an order, we may check your record with a Credit Reference Agency to obtain or update our credit information.
Subject to the conditions set out below ORS UK warrants that the Goods will correspond with their specification at the time of delivery. Where ORS UK sells Goods supplied by a Third Party, ORS UK does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but will assign to you the benefit of the manufacturer’s warranty given by the third party supplying the Goods to ORS UK. The above warranty will be assigned by ORS UK subject to the fact that ORS UK shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, or storage in a hostile environment, failure to follow ORS UK instructions or a third party’s instructions (where the Goods have been supplied by a third party to ORS UK - whether oral or in writing) misuse or alteration or repair of the Goods without ORS UK’s approval. Subject as expressly provided in these Terms, all warranties, conditions or other Terms implied by statute or common law are excluded to the fullest extent permitted by law. Any claim by you which is based on any defect in the quality or condition of the Goods or their failure to correspond with the specification shall (whether or not delivery is refused by you) be notified to ORS UK within 5 working days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused and you do not notify ORS UK accordingly, you will not be entitled to reject the Goods and ORS UK shall have no liability for such defect or failure and you will not be entitled to a refund of the price (if applicable) as if the Goods had not been delivered in accordance with the contract. Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to ORS UK in accordance with these terms, ORS UK shall be entitled to replace the Goods (or the part in question) free of charge or, at ORS Uk sole discretion, refund to you the price of the Goods (or a proportionate part of the Goods), but ORS UK shall have no further liability to you. Except in respect of death or personal injury caused by ORS UK’s negligence, ORS UK shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, for any indirect, special or consequential loss or damage (whether for loss of profit, goodwill or reputation or otherwise), economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings) costs, expenses or other claims for compensation whatsoever (whether caused by the negligence of ORS UK, its employees or agents or otherwise) which arise out of or in connection with the supply of the Goods or their use by you, and the entire liability under or in connection with the contract shall not exceed the price of the Goods paid by you for the Goods supplied, except as expressly provided in these terms. Notwithstanding the above, ORS UK aggregate liability (whether in contract, tort or otherwise) for loss of damage shall in any event be limited to a sum equal to the amount paid or payable by you for the Goods in respect of one incident or series of incidents attributable to the same clause. ORS UK shall not be in breach of contract by reason of any delay in performing, or any failure to perform, any of ORS UK obligations in relation to the Goods, if the delay or failure was due to any cause beyond ORS UK’s reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as causes beyond ORS UK’s reasonable control: Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, bye-laws, prohibitions or measures or any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of ORS UK or of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.
Cancellation
You have a period of 14 days (the "Cancellation Period") within which to withdraw from the contract between you and ORS UK by notice in writing to ORS UK. The Cancellation Period begins the day after the order for Goods is placed.
Returns
Without prejudice to your statutory rights, Goods may only be returned if they are unused, unassembled, in their original packaging and in a resalable condition. Goods to be returned will be collected by us or our agents. ORS UK reserves the right to charge a minimum handling fee of 15% of the value of the goods for items returned when orders were placed in error or not wanted. This will be deducted from any refund given. Goods to be returned will be kept safe and secure until such time as they are collected by us. Any damage to the Goods will be deducted from any refund given in addition to the minimum handling fee (if applicable) referred to above. We will refund the price of the Goods (if a refund is applicable) to you less any deductions in terms of the above clause once the Goods have been examined and within 30 days of their collection from you by ORS UK.
Promotional Materials
We may contact you by telephone or post for the purpose of providing you information about our programs and special offers. If you do not wish us to do so please contact us at Unit 2 Ryknild Trading Estate, Derby Road, Burton on Trent. DE14 1RZ
We may share your personal information with or may act on behalf of affiliated companies and carefully selected partners for the purpose of providing you by telephone or post information about programs and special offers. If you do not wish us to do so please contact us at Unit 2 Ryknild Trading Estate, Derby Road, Burton on Trent. DE14 1RZ
Subject Access Requests
In accordance with current data protection legislation, you are entitled to ask us to amend our record about you if it is not correct and you may receive a copy of the information we hold about you by applying to us in writing at Unit 2 Ryknild Trading Estate, Derby Road, Burton on Trent. DE14 1RZ. We may charge a fee for this service.
Use of E-mail Addresses
If you provide us your e-mail address, we will use it to contact you if you ask us to do so. We will only send you promotional materials using your e-mail address if you tell us we can
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